Damned Heaven - F.A.Q.
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IF YOU DO NOT FIND THE ANSWER, PLEASE CONTACT US !
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WHAT CAN WE HELP YOU WITH ?
✨Free shipping available
- Standard option in Italy (2-6 business days) and Europe (4-9 business days)
- Pick up in Atelier with appointment at info.damnedheaven@gmail.com or +(39) 351 380 2581 in Milan: Via Pietro Gassendi 9, 20155 (Usually faster option)
Please note that delivery could be longer for Christmas !
✨Express delivery options
- In Italy and Europe (2-6 business days): 4,90€
- Others such as American, Asian countries or Emirates (3-6 Business days): 19,90€
Please note that delivery could be longer for Christmas !
✨Track your Order
Once your item is ready to be shipped, you will receive an email with the tracking number of your shipping. You will be able the follow the process and be aware of the delivery date.
✨Any mistake on the delivery ? Don't panic !
Please contact us as soon as possible at info.damnedheaven@gmail.com and we will help you!
✨Your order will be accepted for refund or exchange if returned in original condition and packaging, within 14 days from the delivery date.
✨The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
✨You will receive the refund but the cost of the return will be at customer’s charge.
✨Exchange will be possible for free once we receive the first product and control its condition.
If you have any doubt, contact us at:
Our products come with a high quality box perfect for a gift for yourself or for your loved ones. It is made from recycle, yet durable, elevated and beautiful textured materials.
Ecorel® Pure Chevo - FSC® certified
✨Black soft box 24cm x24cm H4cm
✨Gold hot stamped logo
✨Sustainable
✨100% made in Italy
In order to ship our beautiful packaging, we will send it inside a robust recycled cardboard. This box will measure 26cmx26cm H5
This solution allows us to avoid plastic and extra paper to protect your order! 🧚♀️
✨Our products are carefully prepared and put delicately in their packaging. The scarf will arrived clean.
✨Keep the beauty of your silk treasure by storing it flat and untied. Avoid contact with rain, water and other chemicals, and entrust it to a professional dry cleaner when needed.
✨Our entire production is certified by the Global Organic Textile Standard (GOTS)- Ecology & Social Responsibility
It guarantees ethical and responsible manufacturing conditions, both from an environmental and human point of view, as well as organic silk.
✨Our packaging has several certifications:
- Reach: Registration, Evaluation, Authorisation and Restriction of Chemicals
- Forest Stewardship Council® (FSC)
- Recyclable
- Post Consumer Waste (PCW)
- UN Global Impact
- Elemental Chlorine Free (ECF)
- Green-e®
- Proposition 65
- Pure
Check our sustainability page in our menu for more information 🦋
